While She’s not going to pass a Turing Test anytime soon, HDFC Bank’s AI driven chat bot seems to offer a glimpse of the future for AI driven customer service and interaction. Still in the rudimentary stages, Eva is capable of answering queries and directing customers to the appropriate services. Eva is capable of learning from her interactions with customers and the service is expected to improve over time. HDFC Bank has announced that in the near future Eva will be capable of handling Real Bank Transactions and provide the customers with a Human like personalized banking experience.
We are looking forward to help our customers integrate these new technologies into their businesses to help streamline their services while reducing costs.
-Triman S Bhullar